> ## Documentation Index
> Fetch the complete documentation index at: https://docs.majarrah.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Inquiries

> Receive and respond to buyer questions on your listings.

## How inquiries work

When a buyer contacts you through a listing, their message appears in your **Inquiries** dashboard. You're notified by email and, if connected, by WhatsApp.

Each inquiry costs one credit from your balance when you respond. Credits are included in your subscription plan and can be topped up via [Billing](/brokers/billing).

## Viewing inquiries

Open **Inquiries** from the sidebar. The badge shows your current open inquiry count.

Each inquiry shows:

* The property it relates to
* The buyer's question
* The date received
* Current status

## Responding

Click an inquiry to open it and write your response. Once sent, the buyer sees your reply in their inquiries page and receives an email notification.

<Note>
  Buyers can follow up with additional questions after your first response. Follow-ups don't consume additional credits.
</Note>

## Lead outcomes

After responding, you can mark the lead outcome to track your conversion:

| Outcome          | When to use                  |
| ---------------- | ---------------------------- |
| Bought           | Buyer purchased the property |
| Still Interested | Ongoing conversation         |
| Not Interested   | Buyer moved on               |

Tracking outcomes helps you measure your lead conversion rate over time.

## Inquiry status

| Status  | Meaning                           |
| ------- | --------------------------------- |
| Open    | New inquiry, not yet responded to |
| Replied | You've sent a response            |
| Closed  | Resolved or expired               |

## Credit tracking

Each inquiry response is logged in your billing ledger. You can see all credit usage in the [Billing](/brokers/billing) page under the credit history section.