Overview
Majarrah uses two separate balances:
Both are visible at the top of your Billing dashboard page.
Subscription plans
Your subscription plan determines your monthly credit allocation and feature access. Plans renew automatically each month. You can upgrade, downgrade, or cancel at any time from the Billing page. Changes take effect at the next billing cycle.Topping up credits
When your credit balance runs low, buy a credit pack from the Billing page. Packs are one-time purchases that don’t expire.Decision packs
Decision packs power the AI engine — both for your own use in the dashboard and, when you integrate the API, for your developer calls.
All packs include a 24-hour refund guarantee. If you’re not satisfied with the quality of a decision within 24 hours of purchase, contact support for a full refund.
Usage ledger
Every credit and decision transaction is logged in the billing ledger. The last 20 transactions are shown on the Billing page, with the full history available on request.Payment methods
Majarrah supports card payments (Visa, Mastercard, Mada) and Apple Pay. All transactions are processed securely — your card details are never stored on Majarrah’s servers.Invoices
Invoices are generated automatically for every purchase. Download them from the Billing page.Only workspace owners and admins can access Billing. Team members with the Agent role cannot see or change billing settings.