How inquiries work
When a buyer contacts you through a listing, their message appears in your Inquiries dashboard. You’re notified by email and, if connected, by WhatsApp. Each inquiry costs one credit from your balance when you respond. Credits are included in your subscription plan and can be topped up via Billing.Viewing inquiries
Open Inquiries from the sidebar. The badge shows your current open inquiry count. Each inquiry shows:- The property it relates to
- The buyer’s question
- The date received
- Current status
Responding
Click an inquiry to open it and write your response. Once sent, the buyer sees your reply in their inquiries page and receives an email notification.Buyers can follow up with additional questions after your first response. Follow-ups don’t consume additional credits.
Lead outcomes
After responding, you can mark the lead outcome to track your conversion:
Tracking outcomes helps you measure your lead conversion rate over time.