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Two separate currencies

Majarrah bills brokers in two independent balances:

Lead credits

Consumed when a buyer reveals your phone number or books a viewing on your listing.

AI decisions

Consumed when you or a buyer request an AI decision on one of your listings.
They’re tracked separately so a burst of AI usage doesn’t drain your lead runway, and vice versa.

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Where credits come from

  • Your plan’s monthly grant. Every plan (Basic / Growth / Pro / Agency) includes a fixed monthly allocation, refreshed at the start of your billing cycle.
  • Top-up packs. When you need more mid-cycle, buy packs of 5 / 20 / 50 credits at any time.
  • Trials and promos. New workspaces get a starter grant. Ghost-broker claimants inherit a 90-day Pro trial.

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Where credits go

Every debit is logged in Billing → Ledger with:
  • Timestamp
  • Reason (phone reveal, viewing booking, AI decision — with pack type)
  • Property + buyer involved
  • Balance before and after
If something looks wrong, click Dispute on the row and it flags the transaction for support review.

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Refunds

Every AI decision pack ships with a 24-hour refund guarantee. If the pack didn’t deliver value:
1

Open Billing → Packs

Find the pack purchase.
2

Click Request refund within 24 hours

Explain briefly what didn’t work.
3

We refund automatically

Refunds land back on your payment method within 3-5 business days.
Lead credits are not individually refundable, but if you spot an obvious error (a bot reveal, a fake booking), disputing the ledger row triggers a review.

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Balance alerts

Under Settings → Notifications, enable low-balance alerts. You’ll get an email + push notification when either balance drops below the threshold you set. Never miss a buyer because you ran out mid-day.
Balances don’t expire. Unused credits and decisions roll over month-over-month.