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Why it matters

Without a knowledge base, your widget can only answer from Majarrah’s public project + unit data. That’s fine for basic price and availability questions. To handle real buyer conversations — payment plans, HOA fees, handover timelines, financing partners — you need to feed the widget your own material.

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What you can upload

PDFs

Brochures, technical spec sheets, payment plan documents.

Text snippets

Short FAQ entries, cancellation policies, viewing hours.

URLs

Public pages on your website — we crawl and re-index them.

Structured notes

Key-value facts (e.g. “Handover: Q3 2027”, “Escrow: Al Rajhi”).

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Add an entry

1

Open the knowledge base

Go to AI Agent → Knowledge Base in your dashboard.
2

Pick a source type

PDF, URL, or plain text.
3

Attach it to a scope

Global (applies to every widget answer) or per-project (only used when the buyer is asking about that project).
4

Save

The widget indexes new material within about a minute. You’ll see a green Indexed badge when it’s live.

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Update or remove

Every entry has an edit and delete action. Deleting an entry removes it from indexing immediately — old widget answers that cited it are unaffected, but new questions will no longer draw from it.

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How the widget uses it

When a buyer asks a question:
  1. The AI looks up the current project (if any) and pulls project-scoped notes first
  2. It then pulls relevant global notes based on semantic similarity
  3. Answers are generated only from your data + Majarrah’s structured project + unit data
  4. If nothing matches, the AI says so and offers to connect a sales rep
The knowledge base is private. Only your team can read it, and only your widget can query it. Other developers on Majarrah never see your material.